Politique de remboursement

RETURN & REFUND POLICY 

Last updated: June 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lesslyshop.com.

Please note that return instructions will be provided after your return request has been reviewed and approved. Do not send items back without first contacting us and receiving return authorization.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@lesslyshop.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care products (such as beauty items)
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final sale items

If you have questions about a specific item, please contact us before purchasing.

EXCHANGES

The fastest way to ensure you get the item you want is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since we approved your return, please contact us at support@lesslyshop.com.

JEWELRY WARRANTY

Lessly offers a limited 2-year warranty exclusively on jewelry products.

This warranty covers manufacturing defects and color-related issues under normal use.

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Misuse or improper care
• Loss or theft
• Customer modifications
• Damage caused by third parties

Proof of purchase is required for all warranty claims.

CONTACT

Email: support@lesslyshop.com

Website: https://lesslyshop.com